Frequently Asked Questions

We are happy to accept returns (for a store credit) or exchanges of merchandise purchased within 30 days from the date your order shipped for a store credit. All merchandise must be unworn, unwashed, undamaged, and with original tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Final Sale items cannot be returned or exchanged. 
All products 40% and higher are final sales. 

You can always contact us for any return questions at Lauren@izzybetweenboutique.com 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

While we would love to be able to offer free return shipping, its just not feasible while trying to keep our clothing items lower and competitive as well as offering cheaper shipping at check out. We are always available during business hours to assist you in sizing needs so that you can keep the need to return/exchange to a minimum.

We process returns in order as received. Please allow 5-8 business days from the time your return is delivered to then being processed. An email confirmation will be sent as soon as we scan in and process your return.

You will want to continue making your Shop Pay Affirm payments to stay in good standings with them. You will be issued the store credit to find something else on our website. This is considered an exchange.

We work hard to fulfill orders as fast as they come in. If you need to change or cancel an order, please reach out to us immediately via email at Lauren@izzybtweenboutique.com so that the order can be taken off of the warehouse's picking slips before it is shipped.

Email confirmations are sent throughout the entire process of your order. Once your order is packaged and fulfilled, the tracking number associated with your order will tell our system to email you with the information. You can click on the tracking number provided in the email along the transit of your package.

While we have a great team working all day each business day, we can't always guarantee that orders will go out the same day, but here’s what we can guarantee! If you order during a business day, your order will go out no later than the next business day! Order Saturday night or Sunday? That will ship out Monday!   

Please know that once an item has been washed, the item is now considered final sale. Please read all wash instructions on each item you receive prior to washing. If an item says hand wash only, please follow this carefully. We do not recommend putting it on your delicate cycle of your washing machine.

We recently closed our store in Hattiesburg MS. We are completely online right now

 Most of our items fit true to size however please feel free to email or Facebook/Instagram DM us to ask if a particular item is running small before you order.